gertb.blogg.se

He put me on hold under the premise of locating someone in support for me.

So what does this d**k head do? Puts down the phone for 10 minutes and then hangs up. I explained this is an emergency data retrieval and we need assistance now. Form? Your website says nothing about a form.

I explained the issue and he asked if we submitted the form. Sure enough one of them named "Paul" (educated sounding black gentleman) picked up the phone. So I called back repeatedly into their sales department. Their entire office is cloaked in voice mail. I called the good old USA number in Virginia. A Russian speaking individual answered the phone, put it down for 10 minutes and came back with the following: "Tech said we have to wait for 2 days." We purchase support and then called back. Sure enough the support rep said to purchase support and call right back. We had an emergency situation that required support. Customers can purchase Premier Support or they can choose to pay $75 per incident." Partners have phone support included in their partnership agreement. Parallels Plesk Control Panel, Parallels Plesk Expand and Parallels Plesk Sitebuilder NOTE: If you call the above numbers without first acquiring phone support for your product(s), you will be asked to buy phone support online or through your Parallels account manager then call the phone support hotline again." At customer's request updates on work progress can be received either by phone or e-mail. Further work of Parallels technical support staff takes place offline. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer's server(s) can be reported by phone support owners on the phone. We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledge base. "Parallels customers who have purchased phone support and Parallels partners who have access to phone support through their partnership agreement may contact the following phone numbers with their support issues: